Refund Policy
The IQ test and your result are free. This policy covers the only thing you can buy on IQCognify: the one-time $7.99 Complete Cognitive Profile.
Last updated · IQCognify
What this policy covers
IQCognify is free to use. Your IQ score, percentile, classification, breakdown across eight cognitive abilities, written read-out, permanent result link and verifiable certificate all cost nothing, require no account, and are never affected by this policy.
There is exactly one paid product: the Complete Cognitive Profile, a one-time purchase of $7.99 USD. It is not a subscription, it does not renew, and there is nothing to cancel. This policy applies to that purchase only.
Requesting a refund
Email iqcognify@gmail.com from the address you used at checkout, or use our contact page, and tell us you would like a refund. Quoting the date of purchase helps us find the transaction; please do not send us your card details, which we never hold and never need.
We will approve refund requests made within 14 days of purchase. Because the Complete Cognitive Profile is delivered digitally and immediately, we cannot verify whether it has been read, and we do not try to — a request inside the window is enough.
How the refund is paid
Payments for the Complete Cognitive Profile are processed by Paddle, which acts as the merchant of record for the transaction. Approved refunds are returned by Paddle to the original payment method. The time it takes to appear on your statement is determined by Paddle and your bank or card issuer, not by us, so we do not promise a specific number of days.
You will keep the receipt Paddle issued at purchase. If you cannot find the transaction, contact us with the date and the email address you used and we will help you locate it.
What happens to your access after a refund
When a refund is approved, access to the Complete Cognitive Profile ends. The permanent profile link stops working and the certificate can no longer be re-issued from that purchase. This happens automatically once our systems receive confirmation of the refund.
Your free result is not affected. Your score, percentile, classification, cognitive breakdown and your free verifiable certificate remain yours, and any certificate already issued to you stays valid and can still be verified.
Outside the 14-day window
After 14 days we are not able to offer a refund as a matter of course. If something went wrong — you were charged twice, you were charged for something you did not receive, or the profile did not work — contact us regardless of how long ago you bought it. We would rather fix a genuine problem than stand behind a deadline.
Duplicate or failed purchases
You cannot buy the Complete Cognitive Profile twice for the same result: if a purchase already covers it, the checkout returns your existing access instead of charging you again. If you believe you have been charged more than once, contact us and we will refund the duplicate in full, inside or outside the 14-day window.
If a payment fails, no access is granted and there is nothing to refund. If your bank shows a pending authorisation for a payment that did not complete, it is released by your bank rather than by us.
Your statutory rights
Nothing in this policy limits any right you have under the consumer law that applies to you. Where local law gives you a stronger right to cancel or to a refund than this policy does, that law applies.
Contact
For anything to do with a purchase, a refund, or a charge you do not recognise, email iqcognify@gmail.com. Please include the date of purchase and the email address used at checkout, and never include card or bank details.